March 7, 2006

I’ll Be on Hold for How Long?

Filed under: Consumer Outrage, Corporate Outrage — TBlumer @ 5:08 pm

I just called Time Warner Cincinnati with a question.

After navigating the voicemail maze and turning down the chance for a return phone call, I was told that I would be on hold (give or take a couple of minutes) “between 4 hours 10 minutes and six hours 17 minutes.”

After staying on the phone for about 10 minutes to make sure it wasn’t some kind of dumb glitch, I hung up.

Has anyone ever heard been advised of a possible hold time of that length?

As far as I know, Time Warner is the only cable game in town in Greater Cincinnati. I’ll bet this wouldn’t happen in Columbus (OH), which has two cable companies.

2 Comments

  1. I have not. But I was once told by a Pizza Hut in Midlothian, Virginia that I could expect my pie delivered in three to three-and-a-half hours. Needless to say, they haven’t heard from me since.

    But at least they didn’t put me on hold.

    Comment by wulf — March 8, 2006 @ 9:06 pm

  2. #1, wow that’s not very helpful if you’re really hungry.

    Comment by TBlumer — March 8, 2006 @ 9:13 pm

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