March 28, 2007

Ho Hum Employment Conditions Headline (032807)

Filed under: Business Moves,Economy — Tom @ 6:18 am

Call center jobs in Arizona are movin’ on up (HT Triticale via e-mail):

Call Centers’ Wages on the Rise
The Arizona Daily Star – March 11, 2007
Industry reacts to heightened competition

Local call centers are dealing with increasing competition for workers by improving wages and workplaces.

For the companies, more competition means trying new ways to recruit and retain workers and finding new labor pools to dip into. And for the metro area, it means a past push to recruit call centers here has paid off.

The 13 call centers on the Star 200 list have around 10,400 full- time-equivalent jobs.

Laura Shaw, vice president of marketing and communications for Tucson Regional Economic Opportunities Inc., said about 16,000 people work at 40 call centers in the area – double the estimated 8,000 positions in 1996.

While the local economic development agency isn’t recruiting call centers to Tucson any more, “teleservices” was a target industry 10 years ago.

At the time, starting wages ranged from $6 to $9 an hour. Now, the range is more like $10 to $13 an hour, a rate of increase that has outstripped inflation, Shaw said.

So not only are there more jobs, they’re also paying better. Cool.

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