UPDATE: I’m going to consider treating my response to Mullaney as a column.
(Capsule: Reader are welcome to comment on Tim Mullaney’s BizzyBlog comment.)
On Friday afternoon, USA Today published Tim Mullaney’s review of HealthCare.gov.
His headline: “HealthCare.gov a winner despite glitches”
His evaluation: “HealthCare.gov is an out-of-the-box success” in having “well-priced insurance, clearly explained.”
Mullaney (firstname.lastname@example.org) responded in a comment at BizzyBlog very early this morning, which I am reproducing here with paragraph breaks added by me:
No one said the serious part of the glitches would last two months. (Todd Park promised significant improvements by early this week, which so far looks oversold).
As for the serious part of your question, yes, it happened in 1996 to AOL for the better part of 1-2 weeks. They then went from half a million clients to 26M by 2000. Amazon had significant problems as well early on. Overstock had massive performance issues during a software upgrade in 05 or 06.
Netflix lost two-thirds of its shareholder value in the ancient times of, oh, 2011. And Priceline lost 99% of its value in 1999-2000, but is a 500-bagger since.
So yes, e-commerce companies come back from all manner of disasters, and pretty commonly. Now, were you actually interested in an answer to your question?
I’m going to reply in detail later today.
Anyone who has their own reaction is welcome to provide one in this post’s comments. They’re moderated, but I will see them, and will clear them after I do.
If you’d rather be completely anonymous you can email me directly.