April 12, 2014

Positivity: 911 operator saves her own father’s life on first day of work

Filed under: Positivity — Tom @ 6:00 am

From DeKalb County, Georgia (HT Daryn Kagan):

Posted: Mar 31, 2014 5:42 PM EDT Updated: Apr 03, 2014 5:17 PM EDT

… A DeKalb County 911 Operator spent months training, but never imagined she would get a call from her own family just four hours into her first day working alone.

Crystal Morrow says she had answered about 40 calls that Monday including a burglary in progress and a house fire. Morrow was surprised when she heard a familiar voice on the other end of a call.

Morrow’s aunt dialed 911 and Morrow picked up. Her father had gone into diabetic shock.

“I did freeze, my hands froze over the keyboard, but I knew I had to get the call in,” says Morrow.

Morrow walked her aunt through what she had to do and got an ambulance to her father. Her colleague, Danielle Harvey says she handled the call well.

“She took the entire call and then she got up after the call and stepped outside,” says Harvey. “I went to check on her and told her to go see about her family.”

Morrow says she owes her calm reaction to Harvey’s training. The training Morrow received played a large role in Harvey’s nomination for a national award. …

Go here for the rest of the story.

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